Q. How can I book and do I book flights now?
A. To book simply complete the online booking form at the top of our website. Please note these vouchers are subject to availability and we DO NOT recommend booking flights until you receive confirmation of your accommodation.
Q. I’ve arrived at the resort is there anything expected of me?
A. Yes, as part of this special promotional offer you will be required to attend a minimum 90 minute, holiday sales presentation and tour of the resort. Should you refuse to attend the presentation you will be expected to pay for the accommodation, however you are under no obligation to purchase anything. Once the seminar is over you will not be hassled.
Q. Can I sell these incentives directly to consumers through online auctions or other sales campaigns?
A. As a general rule, we ask that our products NOT be resold directly to consumers. They can be given away as bonus items with purchase of any other product or service, and bulk sales to other businesses are no problem as long as we are contacted prior to sale. Some exceptions can be made for non-profit fundraising or other special circumstances, so please contact us before beginning your campaign to see if it qualifies for reselling.
Q. I’m 30 my girlfriend is 24. My question is : Can we still use these vouchers?
A. NO BOTH parties are to be over 25 (Some resorts 30)
Q. If we have a voucher can we extend the 24 month use by date if we need to ?
A. No. 2 years from date of issue is the maximum life of a voucher.
Q. Can I use two vouchers together?
A. No. Under no circumstances can 2 vouchers be used together. You can NOT have 2 weeks in a row and CANNOT go with friends or another party.
Q. Could you tell me the name of the place I will be staying – is it a resort, i.e., does it have restaurants or kids club
A. The actual name of the resort etc will be emailed or faxed to you upon confirmation of your booking. General descriptions including facilities are available via the Destinations page the resorts do not wish to be contacted prior to people actually being booked. You are more than welcome to state your preference of resorts however as these are subject to availability we will book ANY of the other resorts at the destination you choose if your preference is not available.
Q: What does the Voucher entitle me to?
A. Up to 1 week accommodation only.
Q. I was given the voucher 6 months ago, now I would like to use it. Is it still valid?
A. Yes, the voucher has a life of two years from date of issue. However, some aspects of the offer may have changed.
Q. How do I make a booking?
A. Complete the booking form on this web site and then submit it or you can fill out your original voucher and fax or post it.
Q. Can you guarantee me a booking from the request made?
A. We cannot guarantee a booking being made on your first request as the offer for accommodation is subject to availability. However, we will endeavor to complete a booking because your pleasure is important to us.
Q. What happens if the booking cannot be made?
A. All applicants receive correspondence from us. We may have to ask for further details from you. We may request that you supply new dates or another destination. If after this we still can not fulfill your request you will NOT be charged and you may apply for new dates any time within the vouchers life.
Q. Can I pass my Voucher onto family or friends?
A. Yes, so long as they meet the terms & conditions criteria. Confirmed bookings are not transferable.
Q. Can I change my provisional booking?
A. Yes, the dates and destination can be changed subject to there being availability. This will be subject to another booking fee.
Q. Can I add people to my party?
A. The booking can only be made for the couple originally stated on the booking form. Should you wish to include your children the resort may be able to include them in your booking. Although, we ask for you to include the full party size at the time of the booking. We would not be able to include additional adults.
Q. Other than the booking and servicing fee, are there any other charges?
A. You may find that a refundable deposit may be required by some resorts to secure a booking. Some resorts will also charge a reasonable utility fee or supplement to cover electricity, gas. Full details will be made known to you at the time of booking.
Q. Does the resort do a pick up service and would there be a charge?
A. Some resorts do provide a free pick up service and others may charge a for this. We would check the cost on your behalf and provide you with details.
Q. I’ve received my final confirmation and I need to cancel my booking, what do I do?
A. As soon as you are aware you cannot travel please inform us at once either by fax, letter or e-mail. As the resort has allocated accommodation for you it is important that the accommodation is filled. Should we receive a late cancellation ( a minimum of 31 days notice is required) there is a likelihood you will be billed for the accommodation. The booking fees are non-refundable